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Nov 8, 2011

Spoken & Written Communication and Listening Skills

How good are you at verbal communications?

Do you ensure that the person receiving your communication understands what you are saying?


Are you convincing?

Every professional has to talk to persons of varying backgrounds and technical knowledge levels. What and how he conveys information will depend on whom he is talking to. Try explaining a technical point, like say hardware, to a non- technical person and see the difficulty in getting the message across.

An interviewer is looking for fluency in English not style or accent when you answer his question. He is also expecting simple and understandable answers not jargon. None of us are born with good communication skills in English. It is, however, the language of business whether we like it or not. So, if you are career oriented and want to rise high and fast in the hierarchy of the organization you join, you will definitely need to work to improve your communication skills.

Written Communication Skills have become rare, what with the availability of spell- check and other computer software. But good writing skills in English will make you stand out in a crowd. Many interviewers will make you write something during the process of selection, to see how you write.

Some tips:

Avoid using outdated language like ‘I herewith acknowledge receipt of your communication’ when you can write ’I have received your e mail’.

Keep sentences short to avoid making grammatical mistakes.
Avoid jargon and fancy words.
Paragraphs should not exceed 4-5 sentences.

Practice. You can keep a simple diary in which you write down the day's events, every day.

As far as Listening Skills are concerned, this will definitely be checked during an interview in the form of a long multiple segment question, to check whether you are attentive and whether you have sufficient grasp. This is one skill that is seriously lacking in most of us.

So, communication skills is one of the most important soft skills and one that can definitely get you ahead of the others during a selection process.


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